Talk to Sales: 1-800-336-1257
Talk to Sales: 1-800-336-1257
Effective Date: January 1, 2026 | Last Updated: January 1, 2026
PioneerEpay Corporation ("Company," "we," "us," or "our") operates the PioneerEpay payment processing platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our Service, website, and related products.
2.1 Information You Provide Directly
We collect information you provide when you sign up for an account, use our Service, or contact us, including: • Account registration data (name, email, business name, phone number) • Business information (address, industry type, business structure, tax ID) • Payment and banking information (bank account details, routing numbers) • Contact and communication records (support tickets, emails, calls) • Documentation for compliance (business licenses, government IDs)
2.2 Transaction Information
When you process payments through our Service, we collect transaction data, including: • Transaction amount, date, and time • Card information (last 4 digits only; we never store full card numbers) • Merchant and customer information related to transactions • Payment method and status • Refund and dispute information
2.3 Automatically Collected Information
We automatically collect certain information when you use our Service: • Device information (IP address, browser type, operating system) • Usage data (pages visited, features accessed, time spent) • Cookies and similar tracking technologies • Location information (approximate geographic location)
We use collected information for the following purposes: • Providing and improving the Service • Processing payments and transactions • Complying with legal and regulatory obligations • Detecting and preventing fraud • Customer support and communication • Marketing and promotional activities (with your consent) • Analytics and service optimization • Protecting our rights and the rights of our users
We implement comprehensive security measures to protect your information, including: • PCI DSS Level 1 compliance for payment card data • End-to-end encryption for sensitive data in transit and at rest • Secure authentication protocols (OAuth 2.0, two-factor authentication) • Regular security audits and penetration testing • Access controls limiting employee access to personal information • Incident response procedures for data breaches
We retain personal information for as long as necessary to provide the Service and comply with legal obligations. Transaction records are retained for a minimum of 7 years to comply with federal regulations. You may request deletion of your account and associated data, subject to legal retention requirements.
We do not sell your personal information. We may share information with: • Payment networks (Visa, Mastercard, etc.) as required for transaction processing • Financial institutions and third-party payment processors • Law enforcement when required by law • Service providers who assist with our operations (under confidentiality agreements) • Business partners for joint offerings (only with your consent)
Depending on your location, you may have the right to: • Access your personal information • Correct inaccurate information • Request deletion of your information • Object to processing of your information • Opt-out of marketing communications • Data portability
To exercise these rights, contact us at privacy@pioneerepay.com with your request.
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.
We may update this Privacy Policy periodically. We will notify you of material changes via email or by posting the updated policy on our website. Your continued use of the Service following such notification constitutes your acceptance of the updated policy.
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Pioneer Enterprise Solutions, Inc.
PioneerEpay Division
Privacy Department
Email: privacy@pioneerepay.com
Phone: 1-800-336-1257
Address: 5900 Balcones Drive, Suite 24575
Austin, TX 78731